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Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman (PHSO) make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. They do this fairly and without taking sides, and their service is free.

The PHSO look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. If you have a complaint, please use the complaint checker tool on their website to see if they can investigate.

If they decide that the organisation has got things wrong, they may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve.

The PHSO have a transparent and fair process and will let you know about each stage of their process to make sure they have a consistent, quality service.

Millbank Tower, 30 Millbank, London, SW1P 4QP
Umbrella org:
Area serviced:
0345 015 4033 (helpline) / 07624 813 005 (text for a call back)
Opening times:
8.30am-5.30pm Monday to Friday
Who is it for:
Anyone who needs to make a complaint about the NHS in England, a UK government department or public organisation - please check their website for the full procedure
Interpreters are available, to access them get in contact via the details above and tell them what language you speak
Disabled access:
SignVideo interpreting service available for BSL users
Free service
How to apply:
Get in contact via the details above
Last updated:

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