This service was formerly called PALS.
The Patient Support Service offers a single point of contact for patients and their carers and families, to provide a range of feedback: compliments, comments, enquiries and complaints.
If you think CNWL have made a mistake or have done something really well, you can speak to your healthcare professional or the service you are using in the first instance. If your issue or query has not been resolved, you should then contact the Patient Support Service.
Patient Support Service Central and North West London NHS Foundation Trust Headquarters,, 350 Euston Road, Regents Place, London, NW1 3AX
Central and North West London Mental Health Trust
LB Harrow, Hillingdon, Westminster, Kensington & Chelsea, Camden, Milton Keynes, Brent
9.30am -4.30pm Mon-Fri
Who is it for:
Mental Health Service Users, relatives or carers.
Interpreters can be arranged if needed
How to apply:
self referral (telephone or email)
Great Portland Street, Warren Street