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CNWL Single Point of Access (SPA)

The Single Point of Access offers mental health triage for routine, urgent and emergency referrals, information and advice 24 hours a day, 7 days a week, and 365 days per year.

It incorporates the CNWL Out-of-Hours Urgent Advice Line (UAL), which provides out-of-hours crisis support and advice to people in the above boroughs and also to Milton Keynes.

People can refer themselves, or make enquiries on behalf of a family member or friend. The team will also take referrals from GPs, statutory services such as the police and London Ambulance service, and non-statutory services such as housing associations, as well as other professionals.

The team consists of qualified clinicians who are knowledgeable about different services and options. This helps callers to be directed to the most appropriate service to meet their needs.

The team provides advice and guidance through a triage process, where the urgency of care required is assessed. The team also have the ability to book appointments for new referrals to see one of the community mental health teams. 

The Single Point of Access works closely, at times of mental health crisis, with their Home Treatment Rapid Response teams and their partner organisations from across the public and private sectors, to direct people to services most able to aid their recovery.

Umbrella org:
Central North West London NHS Trust
Area serviced:
Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster
0800 0234 650
Opening times:
Available 24/7
Telephone interpreting can be arranged when you call
Disabled access:
TypeTalk for those who are D/deaf or have a hearing impairment: 18001 0800 0234 650
Free to call 0800 number
Last updated: